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Delivery/Returns

DELIVERY

At First Lawn Shop we aim to despatch orders within 2 working days of receipt, where items are in stock, please allow up to 10 working days for delivery of your order. Orders will be delivered by Royal Mail or by a carrier service depending on total weight of the package.

Each of our products have delivery applied at checkout with many offering free delivery to orders being delivered in the UK mainland, excluding the Scottish Highlands, and include the cost of packaging.

If you live in the UK but not the mainland, or in the Scottish Highlands, please contact us for revised delivery charges prior to ordering. PLEASE NOTE we do not deliver to addresses outside of the UK.

The delivery costs will automatically be added to your order value when you 'check out' using the shopping basket facility built into this website.

RETURNS

Please contact us before returning items, this contact must be made within 7 days of receipt.  If the item to be returned is damaged or faulty you will be offered a replacement or a refund, and where a request is made for the item to be returned, the cost incurred for returning the item will be included.  If the item is simply 'unwanted' the cost of returning the item will be at the buyers expense but if the item is returned via a postal service that is recorded, and it is received in a resaleable condition, a full refund will be given for the cost of the item.

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